Frequently Asked Questions
Everything you need to know about your Frye experience.
What is the standard shipping timeframe?
Standard shipping typically takes 5-7 business days within the continental U.S. Expedited options are available at checkout for faster delivery.
How do I initiate a return or exchange?
You can return unworn merchandise within 30 days of purchase. Use our online portal to generate a prepaid shipping label and select your preferred refund method.
How should I care for my leather boots?
To preserve the quality of our premium leather, we recommend using a leather conditioner and avoiding prolonged exposure to moisture. Store them in a cool, dry place.
Does Frye offer a warranty on its products?
Yes, we offer a limited one-year warranty against manufacturer defects. This does not cover normal wear and tear or damage from improper care.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.